Privacy Policy
Last updated: 28 August 2026
Elnino Labs ("Elnino Labs", "we", "us") operates Elnexa, a mobile app and companion website for booking and running pickleball activities. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Account details you provide, such as your name, email address, and phone number.
- Activity and booking information, including sessions you join, host, or officiate.
- Payment and settlement status for bookings, processed by our payment provider.
- Match and scoring data associated with activities you participate in.
- Device and usage information, such as app version and basic diagnostics, to keep the service reliable.
How we use your information
- To operate bookings, activities, rosters, scoring, and payments.
- To communicate confirmations, schedule changes, and support messages.
- To maintain the security and reliability of the app and website.
- To generate exports, such as DUPR-compatible competition results, at a business's request.
Sharing your information
We share information with the venues and businesses you book activities through, so they can manage sessions you're part of. We use trusted service providers (such as our backend and payment infrastructure) to operate the app. We do not sell your personal information.
Data retention
We retain account and activity information for as long as your account is active or as needed to provide the service, meet legal obligations, and resolve disputes.
Your choices
You can request access to, correction of, or deletion of your personal information by contacting us below. Some information may be retained where required for legal, accounting, or dispute-resolution purposes.
Contact us
Questions about this policy can be sent to privacy@elninolabs.com.